Shipping policy

At Magical Gems, every order is thoughtfully packed with care to ensure your crystal decor reaches you safely and beautifully.

Order Processing

Orders are usually processed within 1–3 business days after confirmation.

During high-demand periods, festive seasons, or sale events, processing times may be slightly longer.

Delivery Timeline

Estimated delivery time across India:

  • 4–7 business days for most locations

Delivery timelines may vary depending on:

  • Location and courier availability
  • Weather conditions
  • Public holidays
  • Unexpected logistical delays

Shipping Charges

Shipping charges, if applicable, are calculated during checkout.

We may offer free shipping on selected products, offers, or order values from time to time.

Order Tracking

Once your order is shipped, tracking details will be shared via email or SMS so you can monitor your shipment status.

Incorrect Address Information

Customers are responsible for providing accurate shipping details during checkout.

Magical Gems is not responsible for delivery issues caused by:

  • Incorrect address
  • Incomplete information
  • Incorrect phone number

Additional shipping charges due to failed delivery attempts or re-shipping may need to be borne by the customer.

Damaged Deliveries

If your order arrives damaged:

  • Please record a proper unboxing video immediately upon opening the package
  • Contact our support team within 24 hours of delivery

Damage claims without an unboxing video may not be eligible for replacement approval.

Delayed Shipments

While we strive to ensure timely deliveries, Magical Gems is not responsible for delays caused by courier partners, weather conditions, operational disruptions, or circumstances beyond our control.

Contact Us

For shipping-related questions or support, contact us at:

📧 hello@magicalgems.in